The Lagos State Traffic Management Authority (LASTMA) has commenced an in-house training programme for its senior officers, with emphasis on emotional management, professional etiquette and time management.
The General Manager of LASTMA, Mr Olalekan Bakare-Oki, disclosed this in a statement on Monday in Lagos.
Bakare-Oki said the training reflected the authority’s commitment to institutional excellence and administrative efficiency.
He said the initiative was designed to strengthen operational discipline and improve service delivery, while highlighting the importance of proper conduct, emotional intelligence and effective time utilisation in public service.
According to him, the programme was carefully structured to instil in senior officers a sound understanding of professional etiquette.
“This includes courteous interpersonal relations, strict adherence to established procedures and consistent projection of a respectable institutional image in the discharge of their duties,” he said.
Bakare-Oki said participants were also sensitised on the need to maintain high standards of conduct, especially in demanding situations involving interactions with motorists and other members of the public.
He added that emphasis was placed on emotional control, enabling officers to respond calmly and constructively under pressure.
The general manager said the programme also featured a comprehensive module on time management to equip officers with practical skills to enhance productivity, prioritise responsibilities and ensure efficient use of resources.
“In a dynamic city like Lagos, where traffic conditions are often complex and unpredictable, effective time management remains essential for prompt and efficient service delivery,” he said.
Bakare-Oki said the success of the authority depended largely on the discipline, professionalism and emotional stability of its personnel.
He added that beyond traffic management, officers must uphold high standards of public service to build trust and sustain the credibility of the organisation.
He said the training was also aimed at promoting punctuality, accountability and organised workflow among senior officers, who serve as leaders and role models in the authority.
Kano Assembly confirms Garo as deputy governor
“Through this initiative, LASTMA seeks to strengthen professionalism across all levels of its workforce,” he said.
Bakare-Oki said participants were further exposed to practical exercises and real-life case studies on the consequences of poor time management and unprofessional conduct.
He said other components of the training included cybersecurity, specialised report writing and presentation skills, understanding customer behaviour, positive threat management and effective use of communication radio systems.
(NAN)
Stay ahead with the latest updates! Join The ConclaveNG on WhatsApp and Telegram for real-time news alerts, breaking stories, and exclusive content delivered straight to your phone. Don’t miss a headline — subscribe now!
 has commenced an in-house training programme for its senior){kind=link}