The Access Bank account of Kemi Ogbebor, an Abuja-based businesswoman, has been credited with N600,000.
This came one month after a client sent the money via a DotPay point of sale (POS) terminal on March 11 and the money failed to reflect in her account.
The businesswoman visited two different branches of the bank to make a report, yet nothing positive was done about the complaint.
“I was in Lagos at the time of the transaction, so I went to the Access Bank branch in Jibowu. The bank said the money would drop,” she told FIJ.
“One week later, after I had returned to Abuja, my account was still not credited. I went to the Yanyan branch in Abuja. Initially, they said it wasn’t there. Luckily, I had the session ID with me. They checked it and confirmed that the money was there.
“They said the money was hanging because of a merger between Access and Diamond banks. They said they were going to send it to my account, that I should give them three days.”
Ogbebor said she had been going to the bank since then and calling the bank’s customer support centre regarding the yet-to-be-credited N600,000.
When FIJ contacted Abdul Imoyo, Access Bank’s public relations officer, last Friday, he said that the issue would be investigated.
On Monday, April 17, Ogbebor confirmed to FIJ that her account was credited with the N600,000 at noon.
“I’ve got the credit alert for the transactions. Thank you so much for coming through. God bless you,” said an elated Ogbebor. (FIJ)
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